CUSTOMER FEEDBACK 

Please provide the following contact information:

Name
Title
Organization
Work Phone
E-mail
Order Number
URL

SCALE:

POOR 1 2 3 4 5 6 7 8 9 10 EXCELLENT

Were your telephone calls and emails handled promptly?

1 2 3 4 5 6 7 8 9 10

Did our account executives and support staff make buying from Today's Office easy and enjoyable?

1 2 3 4 5 6 7 8 9 10

Were you adequately informed of the progress and status of your order?

1 2 3 4 5 6 7 8 9 10

Delivery/Installation arranged prior to delivery?

Yes or No Yes No

Delivery/Installation was as scheduled?

Yes or No Yes No

Did installation or Delivery encourage you to take this survey?

Yes or No Yes No

Additional comments about Delivery/Installation Staff?

Was your billing accurate and timely?

Yes or No Yes No

Additional Comments about billing?

Was the project completed and a follow-up done by your account executive?

Yes or No Yes No

Did we adapt our process to meet your special needs?

Yes or No Yes No

Overall rating for product and services.

1 2 3 4 5 6 7 8 9 10

Please provide any comments you might wish to make concerning your project, our products and services, personnel or suggestions.